All orders with Samurai are prepaid. The only payment made at the time of delivery is for courier charges.

For Deliveries Inside Dhaka:

Exchange Policy for Prepaid Orders: Please inspect the product carefully in the presence of the courier during delivery. If you have any concerns, contact us immediately via our official number, and we will assist you. If the product does not meet your expectations, you can return it for an exchange by covering the courier fee.

Once the courier has left, you can visit our store within 3 working days with the unused product to request an exchange, subject to product availability.

For Deliveries Outside Dhaka:

For orders delivered outside Dhaka, exchanges are available. If the product does not meet your expectations, you can exchange it within 5 working days. Simply send the unused product, prop